Delivery Policy

Last updated: 22 August 2026

Lumsy Limited | Registered in England and Wales | Company No. 16594068
91 Walm Lane, London, NW2 4QG, United Kingdom | info@lumsyorganic.co.uk

This Delivery Policy applies to orders placed through www.lumsyorganic.co.uk. Please read it before ordering.

1. Delivery area

We currently deliver to eligible United Kingdom addresses offered at checkout. Availability may depend on postcode, courier coverage, product type and operational capacity. We may be unable to deliver to some islands, remote areas, PO boxes or addresses requiring special access. The checkout will indicate whether delivery is available for the address entered.

2. Delivery charges

Delivery charges are shown at checkout before you confirm and pay for your order. Any free-delivery offer, threshold or promotional code is subject to the terms displayed with that offer.

3. Processing and delivery times

Standard UK delivery usually takes 2–5 working days after dispatch. Processing time may be required before dispatch. Working days exclude weekends and public holidays in England unless stated otherwise.

Delivery dates and times are estimates unless we expressly agree a guaranteed service. We will send an order or dispatch update using the contact details supplied at checkout where this service is available.

4. Correct delivery information

You are responsible for providing a complete and accurate delivery address, postcode, contact name and any necessary access instructions. Contact us promptly if you notice an error. We cannot guarantee that an address can be changed after an order has entered processing or dispatch.

5. Receiving food products

• Arrange for someone to receive the parcel where possible.

• Inspect the outer packaging and products promptly after delivery.

• Follow all storage instructions on the product label immediately.

• Do not consume a product if the seal is broken, the jar is damaged, the product appears contaminated, or you have another reasonable safety concern. Contact us immediately.

6. Delays

Delays may occur because of courier disruption, severe weather, public holidays, high order volumes, safety incidents or events beyond our reasonable control. If a material delay occurs, we will take reasonable steps to update you and, where appropriate, offer options available under applicable law.

7. Missed or unsuccessful delivery

The courier may leave the parcel in a safe place, with a neighbour, or at a collection point where permitted and appropriate. If delivery cannot be completed, follow the courier’s instructions. Additional delivery costs may apply where an order must be resent because incorrect information was supplied or reasonable delivery attempts were unsuccessful, except where the failure was ours or the courier’s.

8. Lost, damaged, incorrect or incomplete orders

Contact us as soon as possible at info@lumsyorganic.co.uk if your order is lost, damaged, incorrect or incomplete. For visible damage or a food-safety concern, please contact us preferably within 24 hours of delivery and provide the order number, photographs of the parcel and product, and the batch or best-before information where available. This request helps us investigate and does not limit your statutory rights.

9. Risk and ownership

Responsibility for the products passes to you when the goods are delivered to you, or to a person you identify to receive them, in accordance with applicable consumer law. Ownership passes once we have received payment in full.

10. Contact

For delivery questions, contact info@lumsyorganic.co.uk. Our registered office is 91 Walm Lane, London, NW2 4QG, United Kingdom.

Lumsy Limited  |  Company No. 16594068  |